MISSISSAUGA, ON, Oct. 21 /CNW/ - NSK Canada Inc (NSK), a global bearing and linear-motion-products manufacturer, is implementing a nation-wide customer-support enhancement program to help its Canadian original equipment manufacturers (OEMs) and after-market customers leverage the company's industry-leading capabilities.
Michael St. Jacques, General Manager of NSK Canada since January 2010, and his team have been realigning and strengthening the company's resources to optimize technical and field support for customers and improve external and internal collaboration on solution development.
"Our team's key priority is always to help customers and distributors maximize their productivity and reduce operational costs through our effective technology and business practices," said St. Jacques. "These enhancements to our operations will better equip us to proactively help our customers in meeting their business challenges."
Enhancements are designed to make NSK as close and available to the customer as possible. They include:
Alignment of NSK's three Canadian regions — Western, Central and Eastern — to improve collaboration with customers and internal operations;
Decentralizing the company's knowledge base and increasing its field presence:
1. In the Eastern Region by:
adding a new field support representative in New Brunswick and Northern Quebec;
creating a new technical field-specialist position in Quebec to provide knowledge depth and training expertise as well as optimize service response
2. In the Central Region by:
adding new field-support representatives in Southwestern Ontario;
reallocating an engineer to a customer-focussed role to increase collaborative application expertise in the field
3. In the Western Region by:
realigning and adding application engineering and field-support resources in Alberta and Saskatchewan to better service customers in the mining and resource recovery industries
NSK also has made changes within its Mississauga headquarters so that departments such as engineering and sales continue to work even more cohesively to develop customer-specific solutions. As well, the company's new voice-over IP (VoIP) phone system enables more seamless call distribution and more comprehensive customer service — for example, 24/7 support to contend with breakdown emergencies in highly time-sensitive applications.
"Part of our goal of enhancing support for customers and distributors involves working more closely with them to improve strategic business and product planning," said St. Jacques. "We appreciate the challenges they face around inventory and just-in-time delivery, and we're working to make sure we give them every means available to operate as efficiently and responsively as they can."
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